FAQ

How do I get a quote for your cleaning services?

The best way to get an accurate quote is to contact us directly through our quote request form or by calling us at 01223 244038. We provide a free, no-obligation quote tailored to your specific needs after a brief consultation or site visit.

Category: Pricing & Quotes

Are your cleaning staff insured and vetted?

Absolutely. All our staff are fully insured, professionally trained, and undergo a thorough vetting process, including DBS checks where required. We believe in providing a trustworthy and reliable service you can depend on.

Category: Company Policies

What areas do you serve?

We proudly serve Cambridge and the wider East Anglia region. If you are unsure whether we cover your specific location, please don’t hesitate to get in touch with our team.

Category: Services

What types of cleaning products do you use?

We use high-quality, professional-grade cleaning products that are effective and safe. We also offer eco-friendly and sustainable cleaning solutions upon request to minimize our environmental impact.

Category: Services

How far in advance do I need to book a service?

We recommend booking as far in advance as possible to secure your preferred date and time. However, we can often accommodate last-minute requests depending on our schedule. For regular contract cleaning, we will establish a fixed schedule with you.

Category: Booking & Scheduling

Is there a minimum charge for your services?

For one-off cleaning services, there may be a minimum charge to cover our operational costs. This will be clearly communicated to you during the quoting process. For contract cleaning, the pricing is based on the agreed-upon scope and frequency.

Category: Pricing & Quotes

Do you offer cleaning services on weekends or bank holidays?

Yes, we offer flexible scheduling and can arrange for cleaning services on weekends and bank holidays to minimize disruption to your business or home life. Please discuss your requirements with us when you request a quote.

Category: Services

What makes Avocet different from other cleaning companies?

With over 38 years of experience, a commitment to quality, and a locally-based, friendly team, we offer a personal yet professional service. Our key differentiator is our ability to provide a full suite of property maintenance services, making us a one-stop-shop for our clients.

Category: Company Policies